1. Membership Term

• All memberships have a minimum term of one (1) month.

• Memberships automatically continue on a rolling basis after the minimum term unless cancelled in accordance with these Terms & Conditions.

• A setup/joining fee is payable at the time of registration. This fee covers administrative and system costs associated with setting up your membership.

• The setup/joining fee is non-refundable, even if the membership is cancelled shortly after signup.

2. Cancellation Policy

• A minimum of one (1) month's notice is required to cancel any membership, this is after you 1 month minimum term.

• Cancellation requests must be submitted in writing via email to the gym's official contact email.

• Cancellation is effective only once written confirmation has been received from the gym.

• Membership fees will continue to be charged during the notice period. No refunds will be provided for unused time, sessions, signup fees or partial billing periods.

3. Membership Holds (Suspensions)

• Members may apply for one (1) hold per membership term.

• Holds must be for a minimum of one (1) month and a maximum of three (3) months.

• Hold requests must be submitted via email and approved by the gym.

• Holds cannot be backdated.

• Membership fees are paused during the approved hold period and resume automatically at the end of the hold or when a member uses the keyfob or phone to access the gym.

4. Payments & Fees

• Membership fees are payable in advance via the agreed payment method.

• Failed or missed payments may result in suspension of access until the account is brought up to date.

• The gym reserves the right to pass on any bank or processing fees incurred due to failed payments.

• Fees are subject to change. Members will be notified of any fee changes where practicable.

5. Access & Facilities

• Membership provides access to gym facilities in accordance with your membership type.

• 24/7 access is subject to compliance with gym rules and acceptable behaviour.

• Access passes, or fobs are strictly non-transferable and must not be shared.

• Lost or damaged access devices may incur a replacement fee.

• Your membership is for you only to access the gym, visitors, friends and family etc must have their own keyfob or arrange for a casual visit with the team!

6. Health & Safety

• Members must ensure they are medically fit to participate in exercise.

• It is the member's responsibility to seek medical advice before commencing any fitness program.

• The gym is not liable for injuries resulting from misuse of equipment or failure to follow staff instructions.

• Members must follow all health and safety guidelines and signage at all times.

7. Conduct & Behaviour

• Respectful behaviour towards staff and other members is required at all times.

• Members must not engage in tailgating(sneaking in) or letting non-members into the gym.

• Letting others in using your access may result in fees being added to your account or immediate suspension or cancellation of your membership.

• Members must use a sweat towel at all times and wear appropriate footwear and suitable workout clothing.

• Dropping weights upstairs is strictly prohibited.

• If you damage or break any equipment or property, you must notify the gym team as soon as possible.

• Damage to gym property may result in repair or replacement costs being charged to the member.

• The gym reserves the right to suspend or terminate memberships for inappropriate, unsafe, or abusive behaviour.

8. Children & Minors

• No children are permitted in the gym at any time.

• Members aged 12–15 years must be accompanied and supervised by a parent or legal guardian at all times.

• Members aged 16 years and over may train independently, subject to gym rules and staff discretion.

9. Classes & Programs

• Class availability may vary and is subject to change without notice.

• Bookings may be required for classes and sessions.

• The gym reserves the right to cancel or reschedule classes where necessary.

10. Personal Belongings

• Members are responsible for their personal belongings while on the premises.

• The gym is not responsible for lost, stolen, or damaged items.

• Lockers/cubbies are provided for temporary use only.

11. Changes to Terms & Conditions

• The gym reserves the right to amend these Terms & Conditions at any time.

• Updated Terms & Conditions will be made available via the gym app, website, or upon request.

• Continued use of the gym constitutes acceptance of any updated terms.

12. Privacy

• Member information will be handled in accordance with applicable privacy laws.

• Personal details will be used for membership administration and communication purposes only.

13. Governing Law

• These Terms & Conditions are governed by the laws of New Zealand.